This document does not represent a binding offer. Supply is at the discretion of Poseidon
Goods Return Policy
- Outward-damage claims must be lodged within 2 days of goods receipt, and before the items delivered to the end customer.
- All goods delivered to the applicants are under the protection of retainer ship title and they remain Poseidon Building Supplies Pty Ltd’s property until they are fully paid. Restocking fee on returned goods in original box after delivery are set out as below:
- 15% of the invoice value plus freight will be charged on goods returned within 30 days,
- 30% of the invoice value plus freight will be charged on goods returned 31-90days,
- 50% of the invoice value plus freight will be charged on goods returned 91-180 days,
- Any products over 6 months will not be accepted, unless the product is deemed defective.
Credit for goods returned are subjected to approval. Damaged goods returned will not be credited. Further 10% worth of goods will be charged for re boxing on goods not returned in original box, but in as new condition.
Warranty (Domestic Use)
| Range | Warranty | Detailed Comment |
| Ceramics | 10/1 Years | 10 Years replacement parts or complete product – 1 Year labour |
| Internal system (valves) | 3/1 Years | 3 Years replacemenyt parts – 1 year Labour |
| Seat and Hinges, Flush Pipes, Button, other parts | 1 Year | 1 Year replacement parts or complete product – 1 Year Labour |
| In-wall Cistern | 5/1 Years | 5 Years replacement parts – 1 Year Labour |
| Vanities (Cabinet) | 10/1 Years | 10 Years replacement parts or complete product – 1 Year Labour |
| Legs, Runners | 3 Years | 3 Years replacement parts – 1 Year Labour |
| Shaving Cabinet (Mirror Doors) | 1 Year | 1 Years replacement parts or complete product – 1 Year Labour |
| Acrylic Bath | 5 Years | 5 Years replacement on bath shell |
| Laundry Tub and Cabinets Sets | 5/1 Years | 5 Years replacement sink |
| Wastes | 1 Year | 1 Year replacement parts |
| Mixer | 15/7/1 Years | 15 Years ceramic disc cartridges – 7 Years replacement parts or complete product – 1 Year Labour |
| Shower Heads & Arms, Bath Outhlets, Shower rails | 3/1 Years | 3 Years replacement parts or complete product – 1 year labour |
| Accessories, Shower hoses, Pop Up Wastes, Floor Grates, Channels, All others | 1 Year | 1 Year replacement parts or complete product |
What’s not covered under Warranty
- Improper functioning of product due to incorrect installation
- Damage due to incorrect installation
- Damage due to accident
- Damage due to secondary transit or handling
- Improper care and cleaning
- Alterations to original product
- Inappropriate use and/or abuse of item/vandalism
Important note about Warranty Claims
Poseidon will provide supportive after sales and service or replacement of any product which, as a man-made item, may develop a production issue with the material component. However, the function and installation of the product is the responsibility of a licensed plumber. It is the responsibility of the licensed installer to inspect for damage prior to installation. No claims for damage/error/unsuitability will be considered after installation. Fabricators and Joinery must inspect product before installation for damage from handling or dimensional variation in manufacture. Undermount basins must be removable. If you have a functional problem with your product(s), which is not related to the material and product you should contact the licensed installer in the first instance. If your installer fails to return and you still require on-site attendance for minor adjustments or to check the product, a service fee will apply. Proof of purchase is required for all Warranty claims.
Warranty Policy for Commercial Project Developments?
| Range | Warranty | Detailed Comment |
| Ceramics | 5/1 Years | 5 Years replacement parts or complete product – 1 Year labour |
| Internal system (valves) | 1 Year | 1 Year replacement parts – 1 year Labour |
| Seat and Hinges, Flush Pipes, Button, other parts | 1 Year | 1 Year replacement parts or complete product – 1 Year Labour |
| In-wall Cistern | 3/1 Years | 3 Years replacement part – 1 Year Labour |
| Vanities (Cabinet) | 10/1 Years | 10 Years replacement parts or complete product – 1 Year Labour |
| Legs, Runners | 3 Years | 3 Years replacement parts – 1 Year Labour |
| Shaving Cabinet (Mirror Doors) | 1 Year | 1 Years replacement parts or complete product – 1 Year Labour |
| Acrylic Bath | 3 Years | 3 Years replacement on bath shell |
| Laundry Tub and Cabinets Sets | 1 Year | 1 Year replacement cabinet |
| Mixer | 15/7/1 Years | 15 Years ceramic disc cartridges – 7 Years replacement parts or complete product – 1 Year Labour |
| Shower Heads & Arms, Bath Outlets, Shower rails | 1 Years | 1 Years replacement parts or complete product – 1 year labour |
| Accessories, Shower hoses, Pop Up Wastes, Floor Grates, Channels, All others | 1 Year | 1 Year replacement parts or complete product |