Last updated: 31 October 2026
This page explains how TO TI delivers orders and handles returns.
Delivery
If your item is marked as available when you order, we aim to dispatch it within 1 to 3 business days. We will email you when it ships. Delays may occur around Christmas, Easter and public holidays.
We use Australia Post, Fastway, Allied Express and Hunter Express for most deliveries. All deliveries are insured and tracked, and a signature is required on delivery. The delivery charge is shown at checkout before you pay.
Next-day delivery may be available in metro areas. You can request a delivery date at checkout and we will try to arrange it.
Estimated delivery times
| State or territory | Approximate business days |
|---|---|
| Australian Capital Territory | 1 to 3 |
| New South Wales | 1 to 3 |
| Victoria | 3 to 4 |
| Queensland | 4 to 5 |
| Northern Territory | 4 to 6 |
| South Australia | 4 to 6 |
| Tasmania | 4 to 6 |
| Western Australia | 4 to 6 |
Damaged or missing items
Please check your order on delivery and tell us about any visible damage within 2 days, before installation. If an item is damaged or lost in transit, we will send a replacement or refund you.
Faulty products
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact us at info@toti.com.au with your proof of purchase and photos. There is no restocking fee on faulty products, and we will cover your reasonable return costs where the consumer guarantees apply.
Change-of-mind returns
We accept change-of-mind returns on these conditions:
- You email info@toti.com.au within 10 days of receiving the item, before sending it back.
- The item is unused and in its original packaging with all accessories.
- You pay the return freight.
- A 15% restocking fee is deducted from your refund.
Once we receive and inspect the item, we will refund you to your original payment method, usually within 1 to 5 business days.
Contact
TO TI, Level 9, 275 Alfred Street, North Sydney NSW 2060
Phone: 1300 008 684
Email: info@toti.com.au
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