Delivery Options

If your item is
marked “Available” at time of ordering and in your confirmation
email, we will aim to have it processed and dispatched within 1-3 business
days, you will receive an email confirmation once it ships. Please then allow
for standard Australia Post delivery times. Delays may occur around Christmas,
Easter and public holidays. We use Australia Post, Fastway and Allied Express, Hunter
Express for most of our deliveries.

All deliveries are
insured, which ensures if the item is damaged or lost in transit, we will
either send the same product again or you will receive your money back. This
stress-free service is free and we will not hide any fees from you, unlike some
of our other competitors. All packages are track-able and will require a
signature on delivery, which means if the product is reported missing, we will
check and most importantly, rectify the problem.

Flexible Delivery Options

Next day delivery
is available for metro areas. Please check with either Australia Post or
Fastway to see if your suburb is eligible. You may request a date for delivery
on our checkout page and we will do everything we can to arrange for the
product to be delivered on that day.

Time Table

Australian Capital
Territory   (Approx. timing for delivery 1-3 business days)

New South
Wales       (Approx. timing for delivery
1-3 business days)

Northern
Territory       (Approx. timing for delivery
4-6 business days)

Queensland
(Approx. timing for delivery
4-5 business days)

South
Australia       (Approx. timing for delivery
4-6 business days)

Tasmania
(Approx. timing for delivery
4-6 business days)

Victoria
(Approx. timing for delivery
3-4 business days)

Western Australia
(Approx. timing for delivery
4-6 business days) 

Returns & Refund Policy

1. All customers
must contact us via email within 10 days after receipt in regards any return.
We are not liable for any return if customers simply only change mind or order
by mistake. Customers need to pay return postage plus 15% restocking fees along
with the original package and all accessories.

2. We are not
responsible for any return postage cost for any warranty claim under our
company’s policy. Should you have any issue you might want to raise up with us,
please feel free to contact us at any time. If we received an item without an
email notification, a return will not be processed.

3. Upon receipt of
the item and completion of our inspection, a refund or replacement will not be
processed. If the order is found to be defective, we can either grant a full
refund (Paypal or bank transfer), or a replacement with no additional cost. If
the order is not found to be defective and we grant a refund, 85% of your
original payment. Our warranty does not apply to products that have been the
issue, modified, repaired or abused by anyone. MY Builder’s Warehouse products
reserve the right as the final authority and whether the products should be
replaced or refunded.

4. MY Builder’s
Warehouse will not be liable for any incidental, indirect, consequential, or
damages of any nature and from the sale of the products.

If your purchase
was made online (including Click & Collect) you may choose to return to our
online store. Visit your MY Builder’s Warehouse Account to print your returns
label. Complete your returns form and pack together with the items you would
like to return. Attach your returns label and post. Once received, we’ll
process the refund and notify you via email. Your refund will be credited back
to you in the next 1-5 days, depending on the payment method used to place your
order. If the item returned does not meet our Returns and Exchange Policy above
your order will be sent back to you.